Shipping & Delivery Policy

Nature of Service

Primedit Studio provides digital video editing services. There is no physical shipment of goods. All deliveries are made online via links and downloads.

Service Coverage

• We deliver worldwide digitally.
• No shipping charges apply as there is no physical dispatch.

Order Confirmation

• After successful payment, you receive an on-screen confirmation and an email acknowledgment (if email provided).
• Orders start once we have both: payment confirmation and required project assets/brief (Drive links, references).

Delivery Method

• Edited files are delivered via Google Drive links and inside your Your Orders dashboard.
• We may also share updates via your registered email upon request.
• Delivery is considered complete once the download link is shared and accessible.

Estimated Timelines

• Turnaround depends on the selected package and complexity.
• Typical first cut: 24–72 hours from receipt of assets and brief.
• Revisions: usually 12–48 hours depending on scope.
• Express delivery may be available on request for an additional fee.

Note: Timelines are estimates and can vary based on video length, number of scenes, effects, and clarity of the brief.

Delays & Non‑Delivery

• If assets/permissions are missing (e.g., Drive link not public), work may be paused until resolved.
• In the rare event you do not receive delivery within the estimated window, write to help@primeditstudio.com with your order ID. We will prioritize, resend links, and keep you updated.
• For refunds or cancellations, please see our Refund & Cancellation Policy.

Customer Responsibilities

• Provide correct email/phone and ensure Anyone with the link access for shared Drive assets.
• Confirm you hold rights to all content provided for editing.

Invoices

Invoices/receipts are available on request. Write to help@primeditstudio.com with your order details.

Support

For any delivery-related questions, contact help@primeditstudio.com. Our team typically responds within 24–48 hours.