Questions, issues, or partnerships — reach out and we’ll respond fast.
Use this form for any support queries, billing questions, partnerships, or general communication with Primedit Studio. For new orders, please use the Create Order flow.
help@primeditstudio.com
Global • Remote First
Within 2 hours
Our turnaround times range from 6-24 hours depending on the complexity and package selected. Rush orders can be accommodated for an additional fee.
We accept all major video formats including MP4, MOV, AVI, MKV, and more. For best results, we recommend 1080p or 4K resolution.
Yes! All packages include revisions. Basic includes 1 revision, Premium includes 3, and Enterprise includes unlimited revisions.
Every project goes through our multi-stage quality assurance process with dedicated editors and creative directors reviewing each deliverable.
Absolutely! We specialize in brand-consistent editing and can create custom style guides to ensure all your content aligns with your brand identity.
You retain full ownership of your content. We only require rights to showcase our work in our portfolio unless otherwise requested.